GROUP OPERATIONS

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PROPERTY 
SERVICES

A TEAM FOCUSED ON DELIVERING QUALITY CUSTOMER SERVICE

PROPERTY SERVICES

96%
Overall occupancy
1,850
Customers globally

The dedication and commitment of Goodman’s property services teams around the world are key to delivering the highest standards of service and ensuring that the needs of our more than 1,850 customers were catered for throughout the year. With responsibility for managing 17.6 million sqm of space, equivalent to $30.3 billion of total assets under management, our teams are focused on the presentation of our quality portfolio of 411 industrial and business space properties, ensuring they are well maintained and operating efficiently. The success of Goodman’s service offering is built on the effective day-to-day management of our global customer relationships. The proactive approach of our teams ensures that we are responsive to the diverse property needs of our customers and able to identify opportunities that meet their changing business requirements. Over the last 12 months, we were able to add value for our customers, through the size and scale of our portfolio and our active asset management approach to deliver a range of property solutions. Across our operating regions, this included consolidating space to achieve operating efficiencies, upgrading and expanding existing properties and relocating customers within our portfolio. The hard work of our teams is reflected in the substantial leasing activity over the full year period, with more than 3.4 million sqm of space leased.

Top 20 global customers
(by net income1 )
Customer
%
1. Includes the Group’s share of net property income from its cornerstone investments across its managed fund platform.

Building existing and developing new customer relationships

A total of 354 new leases were completed for existing and new customers in our property portfolio globally, with a total of 393 leases renewed on behalf of existing customers. This activity resulted in overall occupancy being maintained at a high 96% and a customer retention rate of 74%.

Significantly, we welcomed a number of new customers during the year, while building on our existing customer relationships, including Kuehne + Nagel, Deutsche Post (DHL), Sinotrans, Japan Post (Toll Group), UPS, IKEA, Coca-Cola Amatil, Vipshop, Woolworths and BMW.

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